To be the hotel group preferred by guests, employees, industry partners and investors.
1. WILL TO WIN
To possess a passion for achievement and the will to succeed through agility and speed.
2. CUSTOMER AND EMPLOYEE FOCUS
To be committed to treating external and internal customers with respect, care and attention.
3. INNOVATION AND CREATIVITY
To be creative in providing better experiences and solutions. To find new and better ways in whatever we do. To take personal initiative to change, to make things what they could be, rather than to accept things for what they are.
4. OPENNESS IN COMMUNICATION
To ensure an open door policy and a commitment to open, candid communications up and down and across our organization.
To work for and with each other so that the team achieves the highest performance possible. To enable personal growth through learning from and teaching others.
Listen carefully and get it “right first time”. Be empathetic. Anticipate guest needs.